Does anybody know what is going on? Is there any way I can correct the problem?
That may not be so. What makes you think he's using a Windows system? (other than the fact he indicated applying the 1.4 patch helped)
That error message is usually associated with a known bug with XORG
If that message was known to any operating system on this planet there were internet search engines that would spit out at least something distantly similar.But don't worry, I think I know what caused the error message and where it's coming from. I hope all the other answers help Gene to get it going...